Terms of service

1. 1.

   What information do we collect?

2. 2.

   What services do we offer?

3. 3.

   How do we handle bookings and payment?

4. 4.

   Cancellation and booking policy

5. 5.

   User conduct

6. 6.

   Privacy policy

7. 7.

   How to reach out to us?

8. 8.

   Pass information

9. 9.

   Payment methods and online security

10. 10.

    Complaints

These Terms and Conditions govern your use of the Luminaries website and the services provided through our platform. By using our website and booking a travel experience, you agree to abide by these terms. If you disagree with any part of these terms, you must refrain from using our services.

Luminaries provides curated travel packages designed to elevate your life’s experiences, focusing on personal growth, spiritual enlightenment, and transformation. All travel packages, events, and experiences are subject to availability and specific terms, which will be outlined at the time of booking.

To reserve a travel experience, you must complete the booking process on our website. Payment for your booking is required at the time of reservation unless otherwise stated. We accept various payment methods, including credit and debit cards. By confirming your booking, you agree to the payment terms outlined during the checkout process.

Tickets are delivered digitally to your registered email address immediately after successful payment confirmation. There is no shipping cost.

We understand that plans can change. If you wish to cancel your booking, please review our cancellation policy outlined on the booking page. Refunds will be processed according to the cancellation terms of the specific event or travel package.

As part of the Luminaries community, we expect all users to engage respectfully and responsibly. You agree not to engage in any activities that disrupt the services or the experiences of other travelers. This includes, but is not limited to, abusive behavior, unlawful activities, or any conduct that may harm the reputation of Luminaries.

Your privacy is important to us. We handle your personal information according to our Privacy Policy, which outlines how we collect, use, and protect your data. By using our website, you consent to the practices described in the Privacy Policy.

For any questions or concerns regarding these Terms and Conditions, please contact us at support@luminaries.com.

What's Included:

• Each festival pass grants you full access to all festival activities for 6 days.
• Your pass includes accommodation at Pine Beach Resort and all meals during the event.

Important Information:

• Child Passes: Children up to 16 years of age are welcome for a fee of 600 EUR, and children under 2 years old are free of charge.
• No Pets Allowed: Pets are not permitted at either venue.
• Substance-Free Event: Please note that we are a substance-free festival. Alcohol and other drugs are strictly prohibited.
• Participation at Your Own Risk: Please note that attending the event is your own responsibility.
• Limited Liability: Organizers are only liable for damages caused by intentional or grossly negligent behavior. Travel health insurance is strongly recommended, as the organizers are not responsible for accidents or lost/damaged personal belongings.
• Photo & Video Consent: By purchasing a pass, you agree to potentially be included in photos or videos used for promotional materials. Opt-out by contacting [email address removed].

Registration & Updates:

• Registering for the event confirms your acceptance of these terms and conditions.
• You will receive further event updates and information to the email address provided during registration.

Pass Policy:

• Non-Refundable: Passes are non-refundable due to the nature of the event. This includes circumstances such as weather, illness, or personal emergencies.
• Transfers Permitted: You can sell or transfer your pass at your own responsibility. If you decide to sell your registration fee, write to us at support@luminaries.earth with the name, surname, and email of the person you sold the registration fee to so we can make changes.

Event Cancellation:

• In the rare case that we must cancel the event, you will be notified as soon as possible. You will then have the option of receiving a 50% refund or transferring your pass to the next festival in Croatia. In that case, your pass will also be valid at other locations where the Luminaries Summit will be held, with a possible additional charge for the difference in price.

Travel & Health Insurance:

• Your Responsibility: Travel, cancellation, and health insurance are your sole responsibility.
• Fitness & Mental Wellbeing: You acknowledge that the festival requires a certain level of physical and mental fitness.
• Liability Waiver: By attending the festival, you waive any claims against the Luminaries Summit for damages, injuries, or consequential damages that may occur during the event.

We recommend reading the full Terms & Conditions for all details.

We accept the following credit and debit cards: Visa, Mastercard, Maestro, American Express, Diners Club, and Discover.

Regular card payments are processed securely through Stripe. Installment payments are processed through CorvusPay, an authorized payment service provider.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140-2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by CorvusPay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

If you are not satisfied with our service or have a complaint, please contact us at igor@luminaries.earth with the subject line COMPLAINT. We will acknowledge your complaint within 2 business days and provide a full response within 8 business days.

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant consumer protection authority in your country of residence.